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Cases

What is avalanchio cases

Avalanchio Cases typically refers to information or attributes associated with a particular case, issue, or task being tracked within.

Feature Description

Who can create cases?

All user can create cases to register any kind of issues.

Significance of a title in a case

A brief, descriptive title or summary of the case, which provides an overview of the issue or task being addressed.

What is the functionality of dua date ina case?

The date by which the case or task is expected to be completed or resolved. It serves as a deadline for taking action or providing a solution.

Significance of close date?

The date when the case or task was closed or resolved. It indicates when the issue was successfully addressed or the task was completed.

What are the types of severity available in case?

A measure of the impact or importance of the case, typically categorized as low, medium, high, or critical. Severity helps prioritize cases based on their urgency and potential impact on operations or customers. - Low:This severity level indicates that the case has a relatively low impact or urgency. Cases categorized as low severity may involve minor issues, inconveniences, or non-critical problems that have minimal impact on operations or customer satisfaction. They typically require less immediate attention and can be addressed within a reasonable timeframe. - Medium:This severity level indicates that the case has a moderate impact or urgency. Cases categorized as medium severity may involve issues or problems that affect a significant aspect of operations or customer experience but are not critical or urgent enough to be considered high priority. They require attention and resolution within a reasonable timeframe to prevent escalation and minimize disruption. - High:This severity level indicates that the case has a high impact or urgency. Cases categorized as high severity typically involve critical issues, disruptions, or incidents that significantly impact operations, customer satisfaction, or business continuity. They require immediate attention, swift resolution, and proactive measures to mitigate risks and minimize negative consequences.

How many types of status are there?

The current status or stage of the case in its lifecycle. Common statuses include "Open," "In Progress," "Pending," "Resolved," and "Closed." Status provides visibility into the progress and status of the case. Open:This status indicates that the case is currently active and has not yet been resolved. It signifies that the case is open for investigation, action, or resolution by the appropriate team or individual. Closed:This status indicates that the case has been successfully resolved or completed. It signifies that the issue or problem associated with the case has been addressed, and no further action is required. WaitingForUser:This status indicates that the case is awaiting input, feedback, or action from the user or customer. It signifies that the resolution of the case depends on the user's response or cooperation. Cancelled:This status indicates that the case has been cancelled or terminated before resolution. It signifies that the case has been invalidated, withdrawn, or deemed unnecessary, and no further action will be taken. WorkInProgress:This status indicates that the case is currently being worked on or actively pursued by the assigned team or individual. It signifies that efforts are underway to investigate, troubleshoot, or resolve the issue associated with the case.

What is the function of Assigned To field?

The individual handling the case or task. Assigning cases helps ensure accountability and facilitates communication and coordination among team members.

Why user must put a brief on the case?

A detailed description or explanation of the case, including background information, context, symptoms, and any relevant details is useful. The description provides additional context to understand the nature and scope of the issue or task.

What is the significance of Closed By?

The individual who closed or resolved the case. This field records the person or entity responsible for officially closing the case and confirming its resolution.

What are comments?

Comments serve to provide context, updates, or clarifications related to the case. They facilitate communication and collaboration among team members and stakeholders involved in addressing the issue.

What additional information comment displays?

Time: The timestamp indicating when the comment was posted or added to the case. This helps track the chronological order of comments and activities related to the case. Status:The status of the case at the time the comment was posted. This provides context regarding the state of the case when the comment was made and helps understand the progression of the case over time. Comment:The actual text or content of the comment itself. This includes any information, updates, notes, or messages provided by the user, agent, or stakeholder posting the comment. Comment By:The name, username, or identifier of the user, agent, or stakeholder who posted the comment. This identifies the author of the comment and provides accountability for the information shared.

Who can close a case?

When a case should be closed?

What happens when user close the case?

Who can reassign a case?

When a case can be reassigned?

What happens when user reassign the case?

which users can be reassigned to the case?

Who can remove a case?

How case can be removed?

User can delete a case to remove it

In which conditions case can not be deleted?

who can comment on the cases?

Who can view the case comments?

Attributes

  • Title :

  • Due Date : The date by which the case or task is expected to be completed or resolved. It serves as a deadline for taking action or providing a solution.

  • Close Date:

  • Severity:

  • Status: The current status or stage of the case in its lifecycle. Common statuses include "Open," "In Progress," "Pending," "Resolved," and "Closed." Status provides visibility into the progress and status of the case.

  • Assigned To: The individual or team responsible for handling the case or task. Assigning cases helps ensure accountability and facilitates communication and coordination among team members.

  • Description: A detailed description or explanation of the case, including background information, context, symptoms, and any relevant details. The description provides additional context to understand the nature and scope of the issue or task.

  • Closed By: The individual who closed or resolved the case. This field records the person or entity responsible for officially closing the case and confirming its resolution.